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What happens if I have a dispute with an online casino?

The tracking technology used by online casinos today is so sophisticated that you are almost guaranteed never to be forced into a dispute - everything is kept in detailed logs to prevent any mistakes. If by some strange occurrence you disagree with any of the information supplied by the casino, you have several options. The best thing to do is to keep your own records of all transactions in order to compare with their records. Also, taking screen shots of all the big bets that you have won can be a good idea. Armed with this information, you can contact the casino's customer support center for a quick resolution to the problem.

Usually contacting the customer service department can resolve any issue, since most disputes arise from simple misunderstandings. If your dispute cannot be resolved at this level, you can contact the appropriate government office in the jurisdiction where the casino is licensed in for them to launch an investigation. This is a somewhat bureaucratic process, so results may be slow, but at the end of it all, your dispute will be settled. Remember, however, that it is highly unlikely that it will ever have to come to this.

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